Terms and Conditions
FRENCH FLAIR (Hong Kong) Limited is a company registered in Hong Kong SAR. Our registered address is G/F, 20 HIGH STREET, SAI YING PUN, HONG KONG
1. Intellectual Property
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of FRENCH FLAIR and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by FRENCH FLAIR and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of FRENCH FLAIR. Any such unauthorized actions may result in civil consequences or criminal penalties.
FRENCH FLAIR reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
2. Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by FRENCH FLAIR. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
3. Eligibility to Purchase
In order to place orders with us, you must meet our conditions of eligibility:
- Be aged 18 years of age or over
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to FRENCH FLAIR or payment or be in possession of a valid Stripe account, unless you have opted to pay in cash on delivery
- Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
4. Product Description
FRENCH FLAIR will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free.
Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard and AMEX.
By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or Stripe account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to FRENCH FLAIR, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
7. Acceptance of your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and FRENCH FLAIR will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
FRENCH FLAIR reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
- We identify a pricing or product description error.
- We are unable to obtain authorisation for payment.
- You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
8. Shipping and Collections
FRENCH FLAIR insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by FRENCH FLAIR. You also accept the associated transfer of responsibility in the same way. FRENCH FLAIR provides free shipping on all orders above HK$1000 per seller (after discounts and vouchers have been applied). Orders under HK$1000 will be subjected to a shipping fee of HK$90. FRENCH FLAIR reserves the right to update its shipping policy at its sole discretion without prior notice.
In order to provide you with the best possible online shopping experience, FRENCH FLAIR maintains a specific return policy if for below reasons you are not 100% satisfied with your purchase. You can return your order against the value for another item in the FRENCH FLAIR shop if the following requirements are met:
- We accept returns within 30 days of purchase invoice date, against in-shop credit ONLY.
- No money refund is provided, only in-store credit - to be used within 30 days of receiving credit.
- Returns ONLY possible in the shop.
- Products have to be returned with the original receipt and in the original condition.
- Please note that we will not be able to provide a refund on any shipping fees charged for the original order.
- In the case of cork taint, we provide a full refund with shop credit. Condition being that the bottle has to maintain at least 80% of the original wine volume. Shop credit to be used within 30 days.
- The French Flair staff takes the final decision on returns, and have the right to limit or decline a return against shop credit when not in accordance with the French Flair return policy requirements.
- Products on Promotion are not eligible for a return.
10. Your Rights
Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
FRENCH FLAIR does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, FRENCH FLAIR will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
12. Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, FRENCH FLAIR(including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team for any order related complaints or comments.
FRENCH FLAIR respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.
14. Governing Law and Jurisdiction
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at email@example.com
Alternatively you may call us on +852 6075 8917 – this telephone number will be open to receive calls between Monday and Sunday, from 12pm to 8pm.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
Collection of Personal Information
+852 6075 8917 does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only.
When placing an order the personal information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from FRENCH FLAIR
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
- To process your orders and to provide you with the services and information offered through our website and which you request
- Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Payments that you make through the Site will be processed by Stripe Hong Kong. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Security of Your Personal Information
FRENCH FLAIR ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
FRENCH FLAIR uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from FRENCH FLAIR website. In exceptional circumstances FRENCH FLAIR may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. FRENCH FLAIR is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by FRENCH FLAIR please contact us at firstname.lastname@example.org and we will resolve the issue.
Collection of Computer Data
When you visit FRENCH FLAIR, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages with in FRENCH FLAIR you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
As part of the above, FRENCH FLAIR may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
FRENCH FLAIR also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show FRENCH FLAIR ads on sites across the Internet. FRENCH FLAIR and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to FRENCH FLAIR, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to FRENCH FLAIR.
FRENCH FLAIR reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at email@example.com